Customer Service Representative

Experience: 

Minimum of one (2-6) MONTH of experience in a call center environment is required for this position

• Previous healthcare experience is a plus.

Education:

• High School Diploma or equivalent is required per policy

Language: English required (Spanish is a plus) to communicate with clients and staff.

- Bilingual preferred

Driver's License: Not required for this position.

Requirements:

• Must be 18 years or older per policy
•  
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
  • Secure, private work area at home

Duties: We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Shift:

• Flexible availability, including weekends.